Refund, Cancellation & Delivery Policy

General rule

We do not issue refunds for partial subscription periods. If you're on an annual plan and cancel mid-year, you will not receive a pro-rated refund for unused months.

Exception: first 7 days

If you cancel within 7 days of your first paid subscription charge (monthly or annual), we will refund that charge in full to your original payment method.

How to cancel

Cancel any time from your account settings, or submit a cancellation request through our contact form at ticksit.co.za/contact (subject: "Billing & accounts"). Cancelling stops all future charges. You keep access until the end of the period you have paid for.

Exception: service outage

If you experience a platform outage attributable to Ticksit lasting more than 24 consecutive hours, you may request a credit to your account. Submit your request through our contact form at ticksit.co.za/contact within 14 days of the incident, with supporting details.

If an event is cancelled

If the organiser cancels the event, you receive a full refund of the amount you paid, including booking fees, to your original payment method within 7 business days. This happens automatically — you do not need to apply.

If an event is postponed or materially changed

Your ticket remains valid for the new date or arrangement. If you cannot attend, you may request a full refund within 14 days of the change being announced.

If you can no longer attend

If the organiser allows it, you can cancel your own booking from your booking page. Cancel before the event's refund window closes (your booking page shows the date) and we refund the ticket price to your original payment method. The 5% booking fee is not refunded when you cancel. After the window closes, cancelling does not refund your payment. Where the Consumer Protection Act gives you a right to cancel a booking, the organiser may charge a reasonable cancellation fee. No fee is charged if you cannot attend because of death or hospitalisation.

Duplicate or failed payments

If you were charged twice, or charged without receiving a ticket, we refund the extra or failed charge in full once our payment provider confirms it.

Dispute resolution

If you cannot resolve a ticket refund dispute with the organiser directly, submit a request through our contact form at ticksit.co.za/contact with your order reference and a description of the issue. We will investigate and assist in reaching a fair resolution.

Tickets

As soon as your payment is confirmed, your ticket and its QR code are emailed to the address you entered at checkout and shown on your booking page. This normally takes a few minutes. If it has not arrived within 1 hour, check your spam folder, then submit a request through our contact form at ticksit.co.za/contact with your order reference and we will resend it.

Subscriptions

Paid features are available in your account immediately after payment is confirmed. Invoices are emailed to you and are available in your account.

Chargebacks & cancellations

In the event of buyer chargebacks or event cancellations requiring refunds to ticket buyers, the corresponding amounts will be deducted from future payouts or recovered from the organiser if their account balance is insufficient.

Requests by form only

We handle refund, cancellation and billing requests only through the contact form, so every request gets a reference number and can be tracked. Requests sent by email are not processed.

Response time

We aim to acknowledge all billing enquiries within 1 business day and resolve them within 5 business days.

When the money arrives

Refunds are paid to the original payment method. Once we have processed a refund, your bank may take a further 3 to 10 business days to show it.