Every ticket is emailed to you when you book. You can also see all of them, with their QR codes, in My Ticksit at app.ticksit.co.za/me. Sign in with the email address you booked with; we email you a 6-digit code, so there is no password to remember.

When the organiser publishes the event gallery, we email you a link. The photos also appear on that event in My Ticksit, where you can save your favourites to your own album, add photos you took, and share the album with friends by link.

Only you, until you turn on sharing. A shared album can be seen by anyone with its link, and you can stop sharing at any time, which turns the link off. Photos from galleries the organiser kept for attendees only are never shown on a shared link.

Tickets are found by the address they were booked with. Sign out of My Ticksit and sign in with the other address to see them.

Head to ticksit.co.za and click "Get started". Create an account with your email address, choose the plan that fits your business and pay securely by card.

If you're running events and need email marketing, the Growth plan is the right fit for most businesses. You can upgrade or downgrade at any time.

Ticksit is entirely web-based. There's nothing to install. Just log in from any modern browser. We also have a mobile-optimised view for managing on the go.

All prices are in South African Rand (ZAR). We support local payment methods including credit/debit cards and EFT.

Yes. You can cancel your subscription at any time from your account settings. You'll retain access until the end of your current billing period.

Yes, paying annually saves you approximately 17% compared to monthly billing. You can switch between monthly and annual at any time.

By card, through our secure payment provider, Paystack. Your subscription renews automatically each month or year until you cancel, and an invoice is emailed to you for every payment.

Paid tickets are processed by Paystack, a PCI DSS-compliant payment provider. Buyers pay a 5% booking fee on top of the ticket price, and your ticket sales (less any refunds) are paid into your South African bank account within 2 business days after your event. Add your bank account in Settings → Payouts.

When attendees purchase a ticket, they receive a unique QR code via email. At the door, use the Ticksit check-in app (iOS and Android) to scan codes. The app works offline for up to 4 hours, load-shedding friendly.

Yes. You can create as many ticket types as you need: Early Bird, General, VIP, Group. Each with their own price, quantity and sale window.

Contacts are unique email addresses in your list, regardless of how many campaigns you send them. Unsubscribed contacts don't count toward your limit.

We automatically handle SPF, DKIM, and DMARC setup for your sending domain. Our infrastructure is purpose-built for high deliverability in the South African market.

Ticksit works on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend Chrome for the best experience.

Submit a request through our contact form at ticksit.co.za/contact and choose "Technical support" as the subject. You will get a reference number to track it. Growth and Scale plan customers get priority responses within 4 hours during business hours. Enterprise customers have a dedicated account manager.

Your data is stored on servers in the AWS Africa (Cape Town) region. We comply with POPIA and do not transfer personal data outside South Africa without your consent.